Privacy Policy

1. Introduction

Scorepath (“we,” “our,” or “us”) provides a channel partner intelligence platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

2. Information We Collect

Information You Provide

• Account information (name, email, company name)
• Company profile and partner data you input
• Communications with us

Automatically Collected Information

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, device identifiers)
• Usage patterns and feature interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Process requests, transactions, and support inquiries
• Develop, test, and improve AI/ML models and platform features
• Generate aggregated or anonymized data for benchmarking, research, analytics, and marketing
• Detect, prevent, and address security threats, fraud, and abuse
• Send administrative notices and service updates
• Comply with legal obligations, court orders, or regulatory requirements

We may use third-party AI or machine learning providers to process certain data in order to generate insights, scores, and recommendations. Such providers act as processors on our behalf and are bound by contractual confidentiality and security obligations.

Tenant administrators can configure which company, financial, and partner fields are visible to their invited users. These visibility settings affect what data is displayed in the interface, but do not change what data we store.

4. Data Retention

• We retain personal data as long as needed to provide the Service and meet legal, contractual, and regulatory obligations.
• Anonymized or aggregated data may be retained indefinitely for analytics, research, and platform improvement.
• After account deletion, we may retain certain data for up to one (1) year for legal compliance, fraud prevention, dispute resolution, or other legitimate business purposes.
• We periodically review and delete or anonymize data no longer required for these purposes.

5. Data Security & No Guarantees

We implement commercially reasonable security measures including encryption, access controls, and monitoring. However:

• No security measures are guaranteed to be error-free or breach-proof.
• Scorepath is not liable for unauthorized access resulting from factors outside our reasonable control, including user credential compromise, third-party breaches, or sophisticated attacks.
• You are responsible for safeguarding your account credentials and promptly notifying us of any unauthorized access.

Security measures are provided “AS IS” to the extent permitted by law. We do not guarantee uninterrupted security or complete protection against all threats.

6. Security Incidents

• Scorepath will notify affected users of material security incidents as required by applicable law.
• Our liability for security incidents is limited to the extent permitted by law and subject to the limitation of liability in our Terms of Service.
• Users should take reasonable precautions to protect their data, including using strong passwords and enabling available security features.

7. Third-Party Services

We use third-party providers in the following categories:

• Cloud hosting & infrastructure (compute, storage, databases)
• Analytics & monitoring (usage analytics, error tracking)
• CRM & business integrations (Salesforce, HubSpot)
• Communication (email delivery)
• AI and machine learning providers (model hosting and inference services)

We maintain a list of core infrastructure, security, and AI subprocessors, available upon request or via our Trust & Security page.

8. International Data Transfers

Your data may be transferred to, stored, and processed in countries other than your country of residence, including the United States. By using the Service, you consent to such transfers. We implement appropriate safeguards for cross-border data transfers as required by applicable law.

9. Cookies & Tracking

We use cookies and similar technologies for authentication, analytics, and personalization. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

10. Your Rights

GDPR Rights (EEA Residents)

If you are in the European Economic Area, you may have rights to access, correct, delete, restrict processing, port, or object to processing of your personal data. To exercise these rights, contact privacy@scorepath.ai.

California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the CCPA/CPRA:

• Right to Know: Request disclosure of categories and specific pieces of personal information collected.
• Right to Delete: Request deletion of personal information, subject to legal exceptions.
• Right to Opt-Out of Sale: Scorepath does not sell personal information as defined by the CCPA.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a request, email privacy@scorepath.ai. We may verify your identity before processing requests.

11. Children’s Privacy

The Service is not intended for individuals under 18. We do not knowingly collect personal information from children under 18.

12. Changes to This Policy

We may update this Privacy Policy at any time. Material changes will be communicated via email or in-app notification. The updated policy will be posted with a new effective date. Continued use of the Service after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

13. Contact Us

For privacy inquiries or to exercise your data rights:

Email: privacy@scorepath.ai

For GDPR-related inquiries, you may also contact our privacy team at the address above.